We love custom-made products and are happy to cater to your individual wishes. Please note that these can be associated with longer delivery times and additional costs. Just talk to us and let us advise you. You can reach us Monday to Saturday from 11:00 a.m. to 6:00 p.m. by phone on +49 (0) 711 93546542 or by email at contact(at)juvelan.net.

All information about the ordering process can be found here .

We do not accept telephone orders for administrative and data protection reasons.

If a product is no longer available, email us at contact(at)juvelan.net or call us on +49 (0) 711 93546542. We're happy to help and see what's possible!

All information about our payment methods can be found here .

We use SSL technology (Secure Socket Layer) so that your credit card information and personal data are protected at all times during transmission. You can recognize this secure connection by the fact that the security protocol (https://) appears in the address line of your browser.

We offer worldwide shipping. All information about delivery and shipping can be found here (link to Shipping & Delivery).

No problem! You can also have your order delivered to a Packstation within Germany.

We ship all orders with our shipping partner DHL.

After receipt of payment, the delivery time specified for the product applies. Since the jewelery is made by hand especially for you, the delivery time can sometimes be a little shorter or longer than stated. In such exceptional cases, you will be notified by us immediately.

Our online shop currently only displays all prices in EURO, unfortunately it is not possible to change the currency at the moment.

All our prices are shown in EURO including VAT. When shipping outside the EU, depending on the country, additional import duties, customs fees or local taxes may apply, which the buyer has to bear. We recommend that you inform yourself about possible additional costs in your country before ordering.

Of course! Just have a look at our resale page and use the contact form there. We look forward to hearing from you!

Our aim is to supply quality goods and products. Accordingly, at the time of delivery, we guarantee that the goods are perfect and flawless in terms of material and workmanship. If you are still not 100% satisfied with your delivery, please contact us within 14 days at the latest so that we can help you and make you happy again. Should your JUVELAN jewelery break later, we offer you a repair service. First of all, please send an email with a short description and a photo of the defective piece of jewelry to contact(at)juvelan.net. We will then make an estimate of the amount of work required and check whether the damage is due to a material defect or was the customer's fault. Depending on this, we will carry out the repair free of charge or send you a non-binding cost estimate.

Postage and packaging costs vary by country. Simply place the items in your order in the shopping cart and select the shipping country. The shipping costs are then displayed directly in the shopping cart.

All information about the revocation can be found here .