Return Policy

Information concerning the right of revocation for consumers

Note concerning revocation
A consumer is any natural person who concludes a legal transaction for purposes which cannot primarily be attributed to his or her commercial or self-employed professional activities.

Right of revocation
You have the right to revoke this contract within fourteen days without the giving of reasons. The deadline for revocation is fourteen days from the day on which you or a third party nominated by you who is not the carrier took possession of the goods. In order to exercise your right of revocation, you must inform us, (JUVELAN, F. Andersson & J. Vandamme GbR, Eilbektal 3 B, 22089 Hamburg, Tel.: +49 (0) 40 350 342 36, contact(at)juvelan.net) of your decision to revoke this contract by means of a clear declaration (for example, by letter sent by post or by email). You can use the enclosed sample revocation form for this purpose, however this is not mandatory. In respect of compliance with the deadline for revocation, it suffices that you send the notification concerning the exercising of the right of revocation prior to expiry of the deadline.

Consequences of revocation
Should you revoke this contract, we must immediately refund to you and at the latest within fourteen days of the day on which we received the notification concerning your revocation of this contract, all payments which we have received from you, including the delivery costs (with the exception of the additional costs which are due to you having selected a method of delivery which differs from the cheapest standard delivery offered by us). For this repayment, we will use the same payment method which you used during the original transaction unless expressly agreed otherwise with you. Under no circumstances will you be charged any fees in connection with this refund. We can refuse the refund until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is the earliest. You must send the goods back to us or hand these over to us immediately and in all cases within fourteen days of the day on which you inform us of the revocation of this contract. The deadline shall be complied with if you send the goods prior to the expiry of the deadline.

You shall bear the direct costs of the return of the goods.

You shall only be responsible for any loss connected to the value of the goods if this loss in value is due to use of the goods by you which goes beyond the extent necessary to check their quality, properties and function.

Sample revocation form
If you wish to revoke this contract, please fill in this form and send it to us at:

– JUVELAN, F. Andersson & J. Vandamme, Eilbektal 3 B, 22089 Hamburg, contact(at)juvelan.net

– I/we (*) hereby revoke the contract concluded by me/us (*) concerning the purchase of the following goods:

– Ordered on/received on

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) – only in the case of paper notification

– Date


(*) Please delete as appropriate.

Exclusion and prior expiry of the right of revocation
The right of revocation does not exist in the case of contracts
– for the delivery of goods which are not manufactured in advance and for whose manufacture an individual selection or instruction by the consumer is decisive or which are clearly tailored to the personal requirements of the consumer;
– for the delivery of goods which quickly deteriorate or whose use by date would be quickly exceeded;
– for the delivery of alcoholic drinks whose price was agreed at the time of conclusion of the contract, however which can be delivered at the earliest 30 days following conclusion of the contract and whose current value depends on market fluctuations which are beyond the control of the company;
– for the delivery of newspapers, magazines or pictures, with the exception of subscription contracts.

The right of revocation ceases prematurely in the case of contracts
– for the delivery of sealed goods which cannot be returned for health protection or hygiene reasons if their seal was removed after delivery;
– for the delivery of goods if these were directly mixed with other goods following delivery due to their properties;
– for the delivery of sound or video recordings or computer software in sealed packaging, should the seal have been removed after delivery.

The procedure named in this “returns” section is not a prerequisite for the effective exercising of the right of revocation in accordance with the section “note concerning the right of revocation for consumers”.

Prior to the return, customers are kindly requested to contact the seller via telephone number +49 (0) 40 350 342 36 or via the email address contact(at)juvelan.net, in order to provide notification of the return. In this way, you enable the seller to allocate the products as quickly as possible.

You shall bear the direct costs of the return of the goods.

Customers are kindly requested to avoid damage to or contamination of the goods. Where possible, the goods should be sent back to the seller in the original packaging with all accessories. Should the original packaging no longer be in the possession of the buyer, other suitable packaging should be used, in order to ensure sufficient protection against damage during transportation and to avoid any damages claims due to damage connected to defective packaging.